Credit Union of Texas

Dear Muhammad, I wanted to take a moment to express my sincere appreciation for your excellent assistance and your professionalism, attention, detail and positive attitude truly stood out. The experience was not only smooth but also enjoyable. Thank you for your outstanding service! Your positive attitude and exceptional service not only made our visit pleasant but also convinced us to open two accounts and went above and beyond to assist. Muhammad your professionalism and dedication are truly commendable. I highly recommend Muhammad for his excellent customer service I’m happily recommend him to others. Thanks to the CUTX team and especially to Muhammad Khan. Best regards, Maria Martinez

Terrible place to get a loan. The guy who helped me was very good, however I recently had a very frustrating issue with credit union. I received a letter that was requesting I send in proof of insurance. So I sent it on August 17th at 8:45 AM with the document attached. 3 weeks later I receive another letter saying they have added 204 dollars to my loan for not uploaded the insurance… even though I already sent it, and to the right place as well. So I called and the lady confirmed I did send it to the right email address, however she said she could not remove the fee until they called the insurance agent which could take 5-7 business days. I do not understand why they can’t take the fee off now since it was their mistake. I sent everything in on time. They’re the ones that didn’t do there job and then gave me a huge fee! Very unprofessional. Would not recommend going through credit union. Companies that are unorganized in one area tend to be unorganized throughout the entire company.

Overall CUTX is pretty good, although it's hard to get a real person on the phone. Lately they are closing the locations that are convenient to me. First they closed the Lewisville location, and now the Richardson location. The last location anywhere near me in the far north one close to The Colony and that one doesn't have a drive thru. Since my employer refuses to provide direct deposit, I'm going to have to switch banks to some place more convenient to my commute. Oh well, it was nice while it lasted.

Needed to speak to a banker to speak about my matured CD. There were 2 people in front of me. Waited an hour and still no one available. Two of the bankers are talking to each other gossiping about a previous customer at the moment. Ignoring customers that have been waiting for over an hour. I am still second in line. Three stars because the person greeting us was fantastic. Offering water, coffee and candy.

Extremely frustrated with dealing w this bank. As it is, they don't have many locations and they recently closed the closest branch to me in Lewisville. Additionally, when attempting to call in to speak to a live person, their virtual assistant just keeps looping the same information over & over, despite my many attempts at verifying my identity. Where are all the humans??!!!!! It shouldn't be this difficult to speak to someone about MY money! Updating based on response: I tried asking for an agent and each time "Bethany" asked to verify my identity, and then either told me my information was wrong or couldn't be verified. My issue has nothing to do with finding an ATM, bank hours, my card, or anything else I can do online.